Qafila · Ustool · Qaid — HundteC
info@hundtec.com. Tell us which of the three apps, what you were doing, and what happened instead. If it concerns a journey, the reference on the screen (it begins REQ, QUO or TKT) finds it immediately.
| Qafila | For a traveller. Look up licensed transport companies and go to the one you choose. |
|---|---|
| Ustool | For a transport company. The account is issued by Qafila after your licence and permits have been checked. |
| Qaid | For a driver. The account is issued by your own employer, in their transport office. |
| I cannot sign in | Sign-in is an emailed code, not a password. If the code does not arrive, check spam, then ask for another — each new one cancels the one before it. |
|---|---|
| I chose a company. What now? | Everything after that happens on that company's own site, with that company. Qafila does not hold your request and cannot see their quotation. |
| Nobody has answered me | The company's own reply time is printed on their page. If it has passed, their telephone and WhatsApp are on the same page — and tell us, because we publish them. |
| I want my data, or I want it erased | In the app, under Account. See the privacy page for exactly what is erased and what has to be kept. |
| A company's details look wrong | Tell us. We publish what was checked, and a licence that has expired is removed the day it expires. |
| Qaid is not reporting my position | It reports only while the app is open and a trip is running. That is deliberate — it does not track a driver in the background or off duty. |
The contract of carriage is between you and the transport company — Qafila publishes who is licensed and does not carry anyone. Raise it with the company first. If they do not answer, write to us: we decide who stays published.